1. Agreement to terms
These Terms of Service ("Terms") govern your access to and use of Pluto Suite, including the mobile app, web app at app.plutosuite.com, and marketing website at plutosuite.com, all operated by 17737734 Canada Inc. ("Pluto Suite," "we," "us," or "our"). By creating an account or using any part of our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.
2. Eligibility
You must be at least 18 years old and legally able to enter into a binding contract to use the Services. If you are using Pluto Suite on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.
3. Accounts and security
- You are responsible for maintaining the confidentiality of your login credentials
- You are responsible for all activity that occurs under your account
- You must not share your account with other people or allow others to access the Services through your credentials
- You agree to notify us immediately of any unauthorized access to or use of your account at support@plutosuite.com
- You are responsible for the accuracy and completeness of the financial information you enter or connect through the Services
4. Subscriptions, billing, and refunds
Pluto Suite offers a free tier and a paid Pro subscription billed monthly or annually. By subscribing to Pro, you authorize us to charge your payment method on a recurring basis at the then-current rate.
- Promotional pricing: introductory prices (e.g., 50% off for the first 3 months) apply only for the stated period; the standard rate applies after
- Price changes: we will provide at least 30 days' notice by email before increasing your subscription price. Continued use after the effective date constitutes acceptance of the new price.
- Free plan features: the features available on the free tier may differ from Pro and are subject to change
- Refunds: if you cancel within 7 days of a charge and have not meaningfully used the Services during that billing period, you may request a full refund by contacting support@plutosuite.com. Refunds outside this window are granted at our discretion.
5. Cancellation
- Paid subscription: you may cancel at any time from your account settings or by contacting support. Your access to Pro features continues until the end of the current billing period. No partial-month refunds are issued on cancellation.
- Free trial (if applicable): cancelling during a free trial ends access immediately with no charge.
- Account deletion: deleting your account is permanent and immediate. All data is removed; this cannot be undone. Export your data before deleting.
6. Intellectual property
The Pluto Suite name, logos, software, interfaces, content, and all related intellectual property are owned by 17737734 Canada Inc. and protected by Canadian and international intellectual property laws. Nothing in these Terms grants you ownership of or license to any Pluto Suite intellectual property beyond the right to use the Services as described here.
7. Acceptable use
You agree not to:
- Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying algorithms of the Services
- Scrape, crawl, or use automated tools to extract data from the Services
- Use bots, scripts, or other automated means to access the Services in any way not authorized by us
- Distribute malware, viruses, or any harmful code through or in connection with the Services
- Share your account or resell access to the Services
- Access the Services through unauthorized means or attempt to bypass any security measures, rate limits, or access controls
- Abuse our API or exceed reasonable usage in a way that harms other users or our infrastructure
- Submit false, fraudulent, or misleading financial information
- Violate any applicable law or regulation
We reserve the right to suspend or terminate accounts found engaging in any of the above.
8. Your data
You retain ownership of the financial data, receipts, and business information you input into Pluto Suite. You grant us a limited, non-exclusive license to use that data solely to provide the Services, generate your reports, support your account, and improve the Services in aggregate and anonymized form. We do not sell your data.
Data export: you are responsible for exporting and backing up your own data. Pluto Suite is not liable for data loss resulting from account deletion, service disruption, or your failure to export data before closing your account.
9. Third-party services and outages
Pluto Suite integrates with third-party services including Plaid and Flinks (bank connections), Stripe (payments), Shopify (e-commerce integration), and others. Your use of those services is subject to their own terms and privacy policies. We are not responsible for the availability, accuracy, or actions of these third-party services. Bank feed connections, Shopify syncs, and payment processing may be temporarily unavailable due to outages at those providers, and such interruptions are outside our control.
10. Beta features
We may offer beta or early-access features from time to time. Beta features are provided "as is" without warranty and may be changed, suspended, or removed at any time without notice. Do not rely on beta features for critical business data.
11. Service availability
We aim to keep Pluto Suite available and reliable, but we do not guarantee any specific level of uptime. The Services may be temporarily unavailable for maintenance, updates, or reasons beyond our control. We are not liable for losses arising from service interruptions.
12. Force majeure
Pluto Suite is not liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, internet or infrastructure outages, acts of war or terrorism, or failures of third-party providers.
13. Disclaimer
Pluto Suite is a bookkeeping and financial organization tool. It is not a substitute for professional accounting, tax, or legal advice. The reports and summaries generated by the Services are based on the information you provide and may contain errors. You are responsible for reviewing all outputs before filing with the CRA or any other authority, and for consulting a licensed professional where needed. The Services are provided "as is" and "as available" without warranties of any kind, express or implied.
14. Limitation of liability
To the maximum extent permitted by applicable law, Pluto Suite and 17737734 Canada Inc. are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill, arising from your use of or inability to use the Services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from the Services shall not exceed the amount you paid us in the 12 months preceding the claim.
15. Suspension and termination
We may suspend or permanently terminate your account if we reasonably determine that you have violated these Terms, engaged in fraud or abuse, or posed a risk to the Services or other users. Where possible, we will notify you before suspension. You may close your account at any time from your account settings.
16. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms or the Services will be resolved in the courts of the Province of Ontario, and you consent to the exclusive jurisdiction of those courts.
17. Changes to these terms
We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 14 days before the changes take effect. Continued use of the Services after the effective date constitutes your acceptance of the revised Terms.
18. Contact
Questions about these Terms can be sent to support@plutosuite.com.